Terms and Conditions

Welcome to The pinnacle. By accessing or using our website (www.thepinnaclestay.com) and booking our properties, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before making a booking.
 
⸻
 
1. General Information
• The Pinnacle  (“The Pinnacle,” “we,” “our,” or “us”) provides Hotel and Lodging services through our website and other booking platforms.
• By making a reservation with us, you confirm that you are at least 18 years old and legally capable of entering into a binding agreement.
 
⸻
 
2. Booking & Payments
• All bookings are subject to availability and confirmation.
• Guests are required to make full payment at the time of booking unless otherwise specified.
• Prices listed on our website are inclusive of applicable taxes unless stated otherwise.
 
⸻
 
3. Cancellation & Refunds
• Guests may cancel their reservation up to 3 days before their scheduled arrival for a full refund.
• No refunds will be provided for cancellations made within 3 days of the arrival date or in the case of no-shows.
• Refunds (if applicable) will be processed within 2–3 business days and credited to the original payment method within 7 working days (subject to the bank/payment provider’s policies).
• Please refer to our Cancellation & Refund Policy for detailed terms.
 
⸻
 
4. Check-in & Check-out
• Standard check-in and check-out times are mentioned on the listing page. Early check-in or late check-out is subject to availability and may incur additional charges.
• Valid government-issued identification is required before check-in.
 
⸻
 
5. Guest Responsibilities
 
By staying at The Pinnacle property, guests agree to:
• Treat the property, furniture, and amenities with care.
• Abide by the maximum occupancy limits specified for the property.
• Refrain from causing disturbance to neighbors or engaging in illegal activities.
• Be liable for any damages caused during their stay.
 
⸻
 
6. Property Rules
• Smoking is not permitted inside the property.
• Pets are only allowed in the property.
• Parties or large gatherings are not permitted.
 
⸻
 
7. Liability Disclaimer
• The Pinnacle is not responsible for loss, theft, or damage to guests’ personal belongings during their stay.
• While we strive to ensure all information on our website is accurate, The Pinnacle does not guarantee that descriptions, photographs, or amenities will be error-free.
• The Pinnacle shall not be held liable for unforeseen circumstances beyond our control, including natural disasters, government actions, or force majeure events.
 
⸻
 
8. Modifications to Terms
 
The Pinnacle reserves the right to update or modify these Terms & Conditions at any time without prior notice. The revised version will be effective once posted on our website.
 
⸻
 
9. Governing Law
 
These Terms & Conditions are governed by and construed in accordance with the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka.
 
⸻
 
10. Contact Us
 
If you have any questions about these Terms & Conditions, please contact us:
• Phone/WhatsApp: +91-8088599115
• Email: thepinnaclestay@gmail.com

Cancellation Rules

Privacy Policy

Privacy Policy

House Rules

1. ID proof of all guests must be shared before check-in (Aadhaar, driving licence, passport).
2. Foreign nationals: a valid passport and visa are required.
3. Visitors are strictly prohibited 
4. Check-in: After 1 PM 
5. Check-out: Before 10 AM
6. Smoking inside the premises is strictly prohibited. Smoking is allowed only near the car parking area.
7. Please keep the place clean and use the space as if it were your own.
8. Be kind to your neighbours, other guests, and our staff members.
9. Early check-in and late check-out are subject to availability. Additional charges apply.